We have compiled a short list of the Questions we are asked most frequently by our Clients, our FAQs. If you don’t see the answer to your question here, please call us at (210) 787-1845 or email us at firstname.lastname@example.org
We use Wilcom Embroidery Studio, Pulse and Melco Embroidery Software.
All Major Machine Formats (Native files) such as: DST, CND, PXF, OFM, PES, PEC, JEF, EMB, ART, EXP, HUS, NGS, POF, ESS, ESL, T10, T15, DAT, VEP, SAS, MJD, DSB, DSZ, 10O, KSM, TAP, T01, T03, T04, T05, SEW, JEF, HUS, PCD, PCQ, CSD, ART and XXX, etc.
We accept the following file formats: .eps or .ai (preferred), .jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd.
Yes, we do have a setup to provide all types of Digitizing.
Yes, we accept Rush Order with no additional cost, and you will also get an experience of our Express Rush Order Service.
You can also place an order/quote with our Sales Representative on his/her Email (on we have communicated with you) or you can also place an order by using 'ORDER/QUOTE' form on our Top Quality Line Website and get a quote by using form on our Top Quality Line Website footer.
1. Size (width or height) 2. Fabric Name (Material to be embroidered onto) 3. Location to be sewn onto (such as Left Chest or Cap Front)
Usually, our Turnaround is 3-5 hours according to the complexity, but we finish our all work before tomorrow morning, so definitely you will get your order finish before you open your shop next morning. We also send a quick reminder email which is a confirmation about an order received.
We will send you logo files in your desire Machine format via email or uploaded on the Top Quality Line website.
Most of the edits are free, except adding a new part to the original logo we have done or if you change your introduction that need us to re-digitize, such as adding lettering, background. Otherwise Editing Service is free.
We don't offer Free Trial Order since our Top Quality work is Guaranteed, so you can send a logo to us to get digitize and you don’t need to pay unless you get satisfy. But we can do one thing we can give you first order for 50% off to show you out our Top Quality work.
We specifically digitize a Design with the Fabric by a common standard. The fabric will dictate a type of underlay, density or trim setting. Usually, one logo is not suitable for all fabrics; edits for the other fabric types are needed. But not all fabrics require edits. For instance, if a design had been digitized for pique and is also to be sewn on sweater, no edit would be necessary.
The reason we like to know what kind of material you are sewing on is that we can compensate for all of the unexpected things that stitches like to do on different materials. For instance, if you are going to be sewing on a fleece blanket, then we need to add extra stitches called "underlay" to make sure the material will not show through. In a word, the more information we have, the better-equipped we are to provide a good product.
We use Corel DRAW Graphics Suite X8, Adobe Illustrator and Adobe Photoshop.
We take raster images (.jpg, .bmp, .tif, .gif, etc.) and convert them to Vector Art formats such as AI, EPS, PDF, SVG, CDR, etc.
Yes, we do provide Color Separations with no additional cost.
Spot Colors: are pre-mixed inks using an exact formula and are usually used as solid colors instead of blending the inks. One advantage of spot colors is that you can select the color you want from a swatch book prior to printing and you can rest assure the printed item will be the same exact color.
CMYK: also referred to as 4 color or full color process. Printers using CMYK process print out four different plates from your file. A separate plate for each of these colors: Cyan, Magenta, Yellow and Black. The full color spectrum is achieved by combining these four colors. With this process there may be slight color variations.
You can place an order with our Sales Representative on his/her Email (on we have communicated with you) or you can also place an order by using 'ORDER/QUOTE' form on our Top Quality Line Website.
Vector art is one of the two forms of art used by computers, with the other form being raster art or bitmap art. Bitmap art is identified as art with file names ending in .GIF, .BMP, .JPEG, .JPG, and .PCX. Vector art, on the other hand, ends in .cdr, .eps, ai, .svg, .fh, .wmf, .emf and .pdf. Raster images use a grid, or raster, of small squares known as pixels to represent graphics. Each pixel in a bitmap image has a specific location and color value assigned to it. When working with bitmap images, groups of pixels are edited rather than objects or shapes. Because they represent subtle gradients of shades and color, bitmap images are the most common electronic medium for continuous-tone images, such as photographs, etc. Bitmap images are resolution-dependent, in that they represent a fixed number of pixels. As a result, they can appear jagged and lose detail if they are scaled on-screen, or if they are printed at a higher resolution than they were created for. Vector graphics consist of lines and curves defined by mathematical objects called vectors. Vectors describe graphics according to their geometric characteristics. Vector objects can be moved, resized, or changed without losing the quality of the graphic. Vector graphics are resolution-independent, in that they are not defined by a fixed number of pixels and are thusly automatically scaled to appear crisp and sharp on any output device at any resolution.
There are many aspects that factor into the cost from concept through implementation. These costs can vary widely depending on what your project needs are and how long do we estimate that it will take to complete the project. Please call us at (210) 787-1845 or email us at email@example.com.We’ll ask a few questions about your project, what features and interactivity you’ll need, who will handle content development, whether or not you’d like to sell online. After the short discussion, we should be able to give a cost estimate for your website work.
Yes, we do. We ask our clients for a 50% deposit on all Web Designing projects, to be paid before work begins on the website.
Like anything creative, designing a great website takes time. It can take from a few weeks to a few months (or more) to completely design and launch the new website, depending on the project. In general though, how soon your website work can be done depends on a number of things, such as:
• The size of your website.
• The complexity of your design.
• Any advanced features you need.
• When your content is ready.
• Your timely feedback and input on our work.
We have been in this field for more than 15 years, after each having strong and successful careers in computer programming, graphic design, and marketing. We believe that our strong portfolio and our solid reputation for producing quality work on time and on budget are our best sales tools. We also provide a list of references with each proposal.
There are nine steps in our development process:
Discovery – If the project is a rebuild, we review your current content and make further recommendations for improvements. If it’s a new site, we start by discussing the subjects and functionality you envisage for your site and develop an outline for you.
Content – You compile all the content for the website, including all text and images.
Preliminary Design –We create a home page concept including colors, fonts, image style and layout.
Organization – When we have received all content in its final version, we review it to determine the best way to organize the information. The structure of the site is based on this organizational scheme and must be approved by you.
Design Revision – After reviewing the initial design, you have the opportunity to request changes.
Implementation – Once we’ve received your approval on the design, we move on to implementation. This is where the approved design becomes concrete and where we add site-specific features.
Page Content – When we have all the content that will be included on the site and an approved design, we will enter all the data.
Testing – We run through a final set of tests to be sure that everything is functional. You have an opportunity at this time to test the site as well.
Launch – Once we have your final approval, we launch the site. Mark it the end of the project.
No, we don’t. But if you don’t have a hosting, we’ve worked with a number of hosting providers and can give you some recommendations if you don’t have a hosting provider.
No, we don’t. We’ll be more than happy to give you some advice on what your URL should be and give you some recommendations for where you can register a new domain.
Yes. Every site we have built has been mobile-friendly. The method we use to achieve this is known as responsive design, which ensures that the site works well on a wide variety of screen sizes, from smartphones and tablets through to small and large desktop monitors.
Yes. We always remain available here to make changes for you, if you don’t have time or you need more complex changes.
The payment method is flexible. You could pay according to your convenience and choice. We accept payments via PayPal, Credit cards, and Debit cards. If you wish to go with another way, so you can contact with us.
We usually send invoices after every 14 days on Monday or Tuesday, but customer can contact with us to change their Billing cycle according to their convenience.
Yes, we keep backups of your custom digitized files, vectored files, emails and original logos/ artwork. So you can get back with us at any time to get your files.
Yes, we correspond with each customer personally and no correspondence is automated. You do not need to sign up or log in to download your files. Your digitized files are personally emailed to you at your given email address.