Frequently Asked Questions

Embroidery Digitizing

We use Wilcom Embroidery Studio, Pulse and Melco Embroidery Software.
All Major Machine Formats (Native files) such as: DST, CND, PXF, OFM, PES, PEC, JEF, EMB, ART, EXP, HUS, NGS, POF, ESS, ESL, T10, T15, DAT, VEP, SAS, MJD, DSB, DSZ, 10O, KSM, TAP, T01, T03, T04, T05, SEW, JEF, HUS, PCD, PCQ, CSD, ART and XXX, etc.
We accept the following file formats: .eps or .ai (preferred), .jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd.
Yes, we do provide all types of Digitizing.
Yes, we accept Rush Order with no additional cost, and your order will be fulfilled as a Express Rush Order Service.
You can place an order/quote with our Sales Representative on his/her Email (on we have communicated with you) or you can also place an order by using 'Order/Quote' form on our Top Quality Line Website.

1. Size (width or height

2. Fabric Name (Material to be embroidered onto

3. Location to be sewn onto (such as Left Chest or Cap Front)

Usually, our Turnaround is 3 to 5 hours according to the complexity, but we finish all of our work before next morning, so definitely you will receive your order before you open your shop next morning.
We will deliver your logo files via email.
Most of the edits are free, except if you add a new part to the original logo we have done or if you change your instructions that need us to re digitize such as adding lettering, any new object or background. Otherwise Editing Service is free.
We don't offer Free Trial Order since our Top Quality work is Guaranteed, you can send a logo to us and you don’t need to pay unless you get satisfy by our quality. But we can offer you first order for 50% off so you can see easily check our Top Quality work.
We specifically digitize a Design with the Fabric by a common standard. Some fabrics need a different type of underlay, density or trim setting. Usually, one logo is not suitable for all fabrics, so for the other types of fabrics, adjustments are needed but not for all fabrics. For instance, if the design had been digitized for pique, it can also be sewn on sweater, no edit would be necessary.
The reason is that we want to compensate for all of the unexpected things that can create quality issues on different materials. For instance, if you are going to be sewing on a fleece blanket, then we need to add extra stitches called "underlay" to make sure the material will not show through. In a word, the more information we will have, the better equipped we are to provide a good product.

Vector Artwork & Graphic Designing

We use Corel DRAW, Adobe Illustrator and Adobe Photoshop.

We take raster images (.jpg, .bmp, .tif, .gif, etc.) and convert them to Vector Art formats such as AI, PDF, EPS, AIT, SVG, SVGZ, PSD, CDR etc.

Yes, we do provide Color Separations with no additional cost.

Spot Colors: are pre-mixed inks using an exact formula and are usually used as solid colors instead of blending the inks. One advantage of spot colors is that you can select the color you want from a swatch book prior to printing and you can rest assure the printed item will be the same exact color.

CMYK: are also referred to as 4 color or full color process. Printers using CMYK process print out four different plates from your file. A separate plate for each of these colors: Cyan, Magenta, Yellow and Black. The full color spectrum is achieved by combining these four colors. With this process there may be slight color variations.

Vector art is one of the two forms of art used by computers, with the other form being raster art or bitmap art. Bitmap art is identified as art with file names ending in .GIF, .BMP, .JPEG, .JPG, and .PCX. Vector art, on the other hand, ends in .cdr, .eps, ai, .svg, .fh, .wmf, .emf and .pdf. Raster images use a grid, or raster, of small squares known as pixels to represent graphics. Each pixel in a bitmap image has a specific location and color value assigned to it. When working with bitmap images, groups of pixels are edited rather than objects or shapes. Because they represent subtle gradients of shades and color, bitmap images are the most common electronic medium for continuous-tone images, such as photographs, etc. Bitmap images are resolution-dependent, in that they represent a fixed number of pixels. As a result, they can appear jagged and lose detail if they are scaled on-screen, or if they are printed at a higher resolution than they were created for. Vector graphics consist of lines and curves defined by mathematical objects called vectors. Vectors describe graphics according to their geometric characteristics. Vector objects can be moved, resized, or changed without losing the quality of the graphic. Vector graphics are resolution-independent, in that they are not defined by a fixed number of pixels and are thusly automatically scaled to appear crisp and sharp on any output device at any resolution.

Graphic Design is a design process that combines text and graphics in a way that is intended to communicate a specific message.

You will find graphic design in company logos, printed materials like brochures, posters, signs, greeting cards, postcards, business cards, billboards and ads. Advances in technology have brought us the digital environment complete with websites, online ads, virtual brochures and presentations, and so very much more.

Graphic designers use hand-illustrated designs as well as computer-aided designs thanks to a wide range of software with nearly endless digital design tools. The availability of software like Adobe Illustrator and Photoshop have become staples of the graphic designer.

we first begin by discussing the client’s ideas, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. Our logo design service is very straight forward. If you’d like to see extra concepts after our initial ideas or if you need a couple logo designs for multiple companies our service can be priced according to your needs.

Yes, you will get vector files too. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for web sites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.

Web Designing

There are many aspects that factor into the cost from concept through implementation. These costs can vary widely depending on what your project needs are and how long do we estimate that it will take to complete the project.

Please call us at +1 210 787 1845 or email us at We’ll ask a few questions about your project such as what features and interactivity you’ll need, who will handle content development, whether or not you’d like to sell online. After the short discussion, we should be able to give a cost estimate for your website work.

Yes, we ask our clients for a 50% deposit on all Web Designing projects to be paid before work begins on the website.

Like anything creative, designing a great website takes time. It can take from a few weeks to a few months (or more) to completely design and launch the new website, depending on the project. In general though, how soon your website work can be done depends on a number of things, such as:

• The size of your website.

• The complexity of your design.

• Any advanced features you need.

• When your content is ready.

• Your timely feedback and input on our work.

We have been in this field for more than 16 years, having strong and successful careers in computer programming, graphic design, and marketing. We believe that our strong portfolio and our solid reputation for producing quality work on time and on budget are our best sales tools. We also provide a list of references with each proposal.

There are nine steps in our development process:
Discovery – If the project is a rebuild, we review your current content and make further recommendations for improvements. If it’s a new site, we start by discussing the subjects and functionality you envisage for your site and develop an outline for you.
Content – You compile all the content for the website, including all text and images.
Preliminary Design –We create a home page concept including colors, fonts, image style and layout.
Organization – When we have received all content in its final version, we review it to determine the best way to organize the information. The structure of the site is based on this organizational scheme and must be approved by you.
Design Revision – After reviewing the initial design, you have the opportunity to request changes.
Implementation – Once we’ve received your approval on the design, we move on to implementation. This is where the approved design becomes concrete and where we add site-specific features.
Page Content – When we have all the content that will be included on the site and an approved design, we will enter all the data.
Testing – We run through a final set of tests to be sure that everything is functional. You have an opportunity at this time to test the site as well.
Launch – Once we have your final approval, we launch the site. Mark it the end of the project.

No, we don’t. As we’ve worked with a number of hosting providers so we can give you some recommendations if you don’t have a hosting provider.
No, we don’t. We’ll be more than happy to give you some advice on what your URL should be and give you some recommendations for where you can register a new domain.

Yes! Every site we have built has been mobile friendly. The method we use to achieve this is known as responsive design, which ensures that the site works well on a wide variety of screen sizes, from smartphones and tablets through to small and large desktop monitors

Yes. We always remain available here to make changes for you.


You can place an order with our Sales Representative on his/her Email (on we have communicated with you) or you can also place an order by using 'Order Now' form on our Top Quality Line Website.
The payment method is flexible. You could pay according to your convenience and choice. We securely accept payments via PayPal and all Credit/Debit Cards.
We usually send invoices after every two weeks on Monday or Tuesday, but our regular customers can contact with us to change their Billing cycle according to their convenience.
Yes, we keep backups of your digitized/vector files, emails and original logos/artwork for a year, so you can get back with us at any time to get your files.
Yes, we correspond with each customer personally and no correspondence is automated. You do not need to sign up or log in to download your files. Your digitized files are personally emailed to you at your given email address.